bt baji Privacy Policy

1. Data We Collect

bt baji collects personal data from players and website visitors through several channels: the account registration process, ongoing use of platform features, payment transactions, customer support interactions, and automated technical tracking. The categories of data we collect are described below.

Registration & Identity Data

When you create a bt baji account, we collect the following information directly from you:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify you meet the 18+ age requirement)
• Residential address in Bangladesh (division, district, and full postal address)
• Valid email address used for account communications and support correspondence
• Mobile phone number registered to your bKash, Nagad, Rocket, or Upay account
• Username and a securely hashed version of your chosen password

Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to prevent underage gambling and financial fraud, bt baji may request documentary evidence during the verification process. This may include:

• Scanned or photographed copies of your National Identity Card (NID), passport, or driver's licence issued by the Government of Bangladesh or another recognised authority
• Proof of residential address (utility bill, bank statement, or official government correspondence dated within 90 days)
• Proof of ownership of the payment method used (e.g., screenshot of your registered bKash or Nagad account details showing your name and number)
• Source of funds declaration where deposits exceed defined thresholds or where our risk assessment system flags a review

Financial Transaction Data

• Deposit and withdrawal amounts, timestamps, and transaction reference numbers
• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank)
• Mobile wallet numbers or bank account details associated with your transactions (partial masking applied in stored records)
• Bonus credits, wagering activity against bonus requirements, and promotional claim history

Gameplay & Betting Data

• Bet history, game session durations, wager amounts, and game outcomes across all casino and sportsbook products
• Sports markets accessed, bet slip compositions, live betting activity on BPL, T20, IPL, and other covered events
• Responsible gaming tool usage — self-exclusion activations, deposit limit settings, session time limits

Technical & Device Data

• IP address and approximate geolocation (country and city level) at the time of login and during active sessions
• Device type, operating system version, browser type and version
• Session duration, page views, click paths, and feature interactions (collected via analytics cookies — see Section 5)
• Error logs and crash reports generated during game sessions or platform navigation

Support & Communication Data

• Content of emails, live chat transcripts, or any other written communication you send to [email protected]
• Complaint and dispute records, including submitted evidence and our written responses
• Preferences and consents recorded in your account settings (e.g., marketing email opt-in status)

2. How We Use Your Data

bt baji uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes and legal bases for our data processing activities are described in the table below.

Marketing Communications

bt baji will only send promotional emails, bonus notifications, and seasonal campaign messages (such as Eid, BPL season, or Pohela Boishakh offers) to players who have explicitly opted in to marketing communications during registration or via their account settings. You may withdraw your marketing consent at any time by updating your preferences in your account or by emailing [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

Automated Decision-Making

bt baji uses automated systems to monitor account activity for fraud indicators, bonus abuse patterns, and responsible gaming triggers. In some cases, these systems may automatically flag an account for review, temporarily restrict withdrawal access, or trigger a responsible gaming prompt without human intervention. Where an automated decision has a significant effect on your account, you have the right to request human review of that decision by contacting [email protected].

3. Data Sharing & Third Parties

bt baji does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually required to protect it to the same standard as bt baji.

Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Game content providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session identifiers and wager data necessary to deliver game outcomes and maintain RNG audit trails. These providers do not receive your full identity data.
• KYC verification partners: Where automated identity verification tools are used to validate your NID or passport, the relevant document image is transmitted securely to our verification partner's system and is not retained beyond the verification process.
• Analytics providers: Anonymised and aggregated usage data may be processed by analytics tools to help us understand platform performance and improve the player experience. No individually identifiable data is included in these analytics feeds.
• Infrastructure & hosting providers: Our platform hosting and cloud infrastructure providers have access to server-level data in the ordinary course of providing hosting services. These providers are bound by strict data processing agreements.

Legal Disclosures

bt baji may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies if required to do so by applicable law, court order, or valid legal process. We will notify affected players of any such disclosure to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of bt baji's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via their registered email address before any such transfer occurs and before any new privacy policy applies to their data.

4. Data Retention & Storage

bt baji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods applied to the main categories of data are outlined below.

Data Storage Location

All personal data collected by bt baji is stored on secure servers. Data is processed and stored in facilities protected by physical and electronic security controls including access logging, CCTV monitoring, multi-factor authentication for administrative access, and regular security audits. bt baji does not routinely transfer personal data outside of the jurisdictions in which it operates, except where required by game provider integrations as described in Section 3.

Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual. Where data has been anonymised, it may be retained indefinitely for statistical and analytical purposes without restriction. Players who request account closure will have their data marked for deletion at the end of the applicable retention period; it will not be used for any active purpose after the account closure date.

5. Cookies & Tracking Technologies

The bt baji website uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session when you are logged in, to remember your preferences, and to help us understand how players navigate the site so we can improve it. This section explains the types of cookies we use and how you can manage them.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser's settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary or security cookies will impair your ability to log in and use the bt baji platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

bt baji does not use third-party advertising cookies or participate in cross-site retargeting advertising networks. We do not place cookies on your device for any purpose other than those described in this section.

6. Your Privacy Rights

bt baji respects your rights in relation to your personal data. The following rights are available to all registered players and, where applicable, to website visitors. To exercise any of these rights, contact our support team in writing at [email protected] with your account details and a clear description of your request. We will respond within five business days.

1. Right of Access: You may request a copy of all personal data bt baji holds about you. We will provide this in a structured, readable format within a reasonable timeframe. The first access request per 12-month period is provided free of charge.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please provide supporting documentation for any requested correction to identity or address data.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. Note that certain data must be retained for the periods specified in Section 4 to comply with legal and regulatory obligations, and deletion requests cannot override those mandatory retention periods.
4. Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a disputed accuracy issue is under review, or while we assess an erasure request.
5. Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your data in a machine-readable format (such as CSV or JSON) for transfer to another service.
6. Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. We will cease marketing communications immediately upon receipt of a valid objection. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
7. Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Security Measures

bt baji implements a layered, defence-in-depth approach to data security. No system can guarantee absolute security, but bt baji applies the following controls as part of our commitment to protecting your personal information:

• Encryption at rest and in transit: All personal data stored in bt baji's systems is encrypted at rest using AES-256. All data transmitted between your browser and our servers is protected by TLS 1.3 or higher.
• Password hashing: Player passwords are never stored in plaintext. All passwords are processed through a one-way cryptographic hash function with a unique salt before storage.
• Access controls: Access to production systems containing personal data is restricted to authorised bt baji personnel using multi-factor authentication (MFA). All access is logged and subject to periodic review.
• Intrusion detection: Our infrastructure is monitored 24/7 by automated intrusion detection systems that alert our security team to anomalous access patterns, brute-force attempts, or unusual data export events.
• Vulnerability management: bt baji conducts regular vulnerability scans and periodic penetration tests of our platform. Critical vulnerabilities are patched within 24 hours of identification.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to player rights, bt baji will notify affected players via their registered email address as quickly as practicable and take immediate remediation steps to contain the breach and prevent recurrence.

Player Responsibilities

Data security is a shared responsibility. As a bt baji player, you are responsible for maintaining the security of your own account credentials. You should choose a strong, unique password for your bt baji account and never share it with anyone. bt baji will never ask for your password by email or live chat. If you suspect unauthorised access to your account, contact [email protected] immediately so we can investigate and secure your account.

8. Policy Updates & Contact

Changes to This Privacy Policy

bt baji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we provide. When we make material changes to this Privacy Policy, we will publish the updated version on the bt baji website and notify registered players via their registered email address at least 14 days before the new policy takes effect.

Your continued use of the bt baji platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure by contacting [email protected].

The date at the top of this Privacy Policy indicates when it was last reviewed. We recommend checking this page periodically so you remain informed about how bt baji protects your personal data.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bt baji holds about you, please contact our support team using the details below. All privacy-related correspondence is handled in English and is treated with strict confidentiality.

bt baji is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter through the complaints process described in our Terms & Conditions.